"> FAQ | Cleanhouse Gold Coast
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FAQ

How Often Should I Book Professional Cleaning?

Be it residential or commercial cleaning- both can be booked monthly, weekly or fortnightly. However, based on your cleaning requirements or current condition of your space, make the bookings accordingly.


What Should be Included in Basic Cleaning?

Basic cleaning involves surface cleaning of kitchen, bathroom and floors. Such basic cleaning must be done every day. 


Difference Between House Cleaners and Housekeepers?

Both house cleaners and housekeepers have one thing in common- they make your life easier taking off the cleaning burden. However, there comes a difference in terms of duties.

  • Housekeeping is generally hired and provided with necessary supplies for doing the chores. On the other hand, cleaners come with necesary supplies.
  • Housekeepers most often do the light cleaning job, whereas house cleaners do deep cleaning of your premises.


Do I Have to Be Present During Cleaning?

No, absolutely not! It’s completely your choice to stay around, or you can go out and take advantage of your free time. Just leave a key for us, and your house will get cleaned.


What Are the Services You Don’t Offer?

We don’t clean chandeliers, light bulbs, bio-hazards, animal waste and not even do large scale trash disposal.


Do You Use Pet-Friendly Cleaners?

Yes! We use non-toxic organic cleaning products for the safety of your pets and toddlers.


Is There Any Fixed Duration of Cleaning?

No, based on the condition of your home, and the number of areas we are covering, the cleaning time may vary. But as a baseline, it can take 1 hour for 1 bedroom.


How Does the Cleaner Come Out and Quote?

Our cleaners provide an estimate over the phone before they are booked for a cleaning service. You can speak to cleaners prior to the cleanup, and set a budget based on an estimated number of hours required to complete all the tasks.


Is it Possible to Meet the Cleaners Before Cleanup?

It will be a great thing to do so! Every home has different cleaning needs that include dusting, mopping, vacuuming etc. However, it doesn’t mean that all jobs are the same. Based on the cleaning requirement, we decide specific cleaners, allot time, and may ask you to prepare the space before cleaners arrive.


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